PRIVACY POLICY

FT World (TRX South Africa) respects your privacy, and is committed to reasonable measures to safeguard personally identifiable information you may share with us.

FT World’s Privacy Policy (hereinafter referred to as “The Policy”) is designed to help you understand how we collect and use the information you decide to share, and help you make informed decisions when providing personally identifiable information to FT World as a visitor or registered user at www.trxsouthafrica.co.za

If you have questions or concerns regarding The Policy, you should first contact us at privacy@trxsouthafrica.co.za

 

WHAT INFORMATION DO WE COLLECT?

We only have access to collect information that you voluntarily give us via email or other direct contact from you. We are the sole owners of the information collected on www.trxsouthafrica.co.za. We will not sell or rent this information to anyone other than as permitted by The Policy, or specifically authorized by you.

If you choose to register with us and create a user profile you are required to enter your name, email, and create a password. Additionally, you have the option of providing and/or storing additional information as specified on www.trxsouthafrica.co.za.

Guest users are only required to provide as much information as is reasonably necessary to complete any transaction which they have initiated, including an email address, billing, and shipping information. However, unlike a registered user who may opt to have shipping information stored, guest users’ information will not be stored and will only be used for purposes of completing the transaction for which it was provided.

We will be using browser session data to store your shopping cart as well as your session while you browse the site. Your data will be stored only for that browser session. However, if you have logged in as registered user, then your activities will be saved by browser session and stored on the server with a session ID.

Like many companies, we monitor the use of the website by collecting aggregate information. No personally identifiable information is collected in this process. Typically, such information comprises customer demographics, traffic patterns, sales, and site usage. This information is used for our commercial purposes, including to improve usability, performance and effectiveness of the website.

In some instances, we may collect aggregate data through cookies and similar files. The majority of web browsers accept cookies and similar files, but you can usually change the browser settings to prevent this. However, if you do so, some functionality of www.trxsouthafrica.co.za may be impaired or lost, particularly any site customization features.

Our website may provide links to third-party websites that are outside of our control and not covered by The Policy, e.g. Facebook® and Twitter®. We encourage you to review the privacy policies posted on these (and all) sites to learn about those sites policies and practices with respect to your personally identifiable information.

Any improper collection or misuse of personally identifiable information provided to Fitness Anywhere may be a violation of The Policy and should be reported to privacy@trxtraining.com.

 

HOW IS THE INFORMATION OBTAINED BY FITNESS ANYWHERE USED?

Whether you visit www.trxtsouthafrica.co.za as a guest or register as a user and create a profile, your information is used to provide the service or transaction you requested.  If you choose to create a user name and profile, we may additionally use your information to contact you to remind you about products which remain in your shopping cart or to obtain product feedback or reviews.

We may share your personally identifiable information with authorized third-parties agents or contractors in order to provide a requested service or transaction. For example, if we need to ship something to you, we must share your name and address with a shipping company.

Any comments, statuses, updates, +1, tweets, etc that you voluntarily share on a FT World social media page may appear on www.trxtsouthafrica.co.za in the scrolling bar that shows activity on our pages or profiles.

We may collect and share personally identifiable information when we have a good faith belief that access, use, or disclosure of such information is reasonably necessary to satisfy any applicable law, rule, regulation, or enforceable governmental or administrative request, enforce our applicable Terms of Service, including investigation of potential violations, detect, prevent, or address fraud, security or technical issues, or protect against harm to the rights, property or safety of FT World, our users or the public.

Our use of information other than for the reasons set out above is on an opt-in basis. This means that you will not receive communications from us regarding, for example, specials, new products or new services, unless you have given us affirmative permission to receive such communications.

 

HOW ARE THE PRIVACY RIGHTS OF YOUNGER USERS TREATED?

Our web sites do not target and are not intended to attract children under the age of 13. We do not knowingly collect information from or about children under the age of 13. Child Online Privacy Protection Act.

 

HOW YOUR INFORMATION MAY BE SHARED WITH ADVERTISERS OR OTHER THIRD PARTIES?

We provide such information to our subsidiaries and affiliated companies who may render services with us or on our behalf. We may also provide such information to other trusted business partners of ours who process information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with The Policy and any other appropriate confidentiality and security measures. We may share non-personal, aggregate information regarding customer demographics, traffic patterns, sales, and site usage with our partners, advertisers or sponsors. We may offer some services on or in collaboration with other Internet web sites. Personally identifiable information that you provide to those third-party sites may be sent to us so that we can deliver the requested service. We process such information under The Policy. Similarly, we may provide access to third party applications, such as gadgets or extensions, through our website. Any information when you enable such a third party application is processed under The Policy. Any information collected by a third party application provider is governed by their privacy policies. Except as stated elsewhere in The Policy, we will not disclose personally identifiable information about our users to any third party without your prior consent.

 

HOW IS PERSONAL INFORMATION CHANGED OR REMOVED?

You may contact us any time at privacy@trxtraining.com to request any of the following:

1) see what personally identifiable information we have about you, if any,

2) change or correct any personally identifiable information we have about you,

3) have us delete any personally identifiable information we have about you,

4) express any concern you have about our use of your personally identifiable information. It is not technologically possible to change or delete each and every instance of the information we hold on you from our systems, and data may remain in non-erasable or aggregate form. We may retain data for a period in our backup or temporary systems. We may also retain some information for longer periods as required by law, contract, or auditing requirements.

 

WHAT IS MATRIX FITNESS’S SECURITY?

We store your personal data on a secure server that is password protected and shielded from the outside world by a firewall. We have in place policies that are intended to ensure, as far as possible, the security and integrity of all our information, including your personally identifying information. We are PCI compliant to provide enhanced protection for your payment information.  However, no system or information can ever be fully protected against every possible hazard. As a result, we cannot ensure or warrant the security or privacy of any information you provide to us and, accordingly, you do so at your own risk.

Whenever we collect particularly sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, looking for “https” at the beginning of the address of the web page, or referring to the web badge that insures www.trxtraining.com uses VeriSign® services.

 

HOW WILL YOU KNOW OF CHANGES TO THE POLICY?

We may change The Policy from time to time. We therefore ask you to check it occasionally to ensure that you are aware of the most recent version. The Policy was last updated October 13, 2014.

 

TRACKING

FT World currently does not respond to DNT signals in browsers. While we collect personally identifiable information from you as described earlier in this privacy policy, we do not collect personally identifiable information from you to monitor your online activities across third party websites or online services (also known as behavioral advertising or interest-based advertising).

Third parties that have content embedded on FT World’s website (such as buttons, widgets, and other embedded features or content) may set cookies on a user’s browser and/or obtain information about the fact that you visited our website from a certain IP address. Third parties cannot collect any other personally identifiable information from Matrix Fitness’s website unless you provide it to them directly.

HOW CAN YOU CONTACT FT WORLD WITH INQUIRIES OR COMPLAINTS?

If you have any questions or complaints about The Policy, please contact us at info@ftworld.co.za. Complaints will be resolved internally in accordance with our complaints procedures.

References to “we,” “us,” and “our” references to Matrix Fitness and its brands.

This Policy does not supersede the Terms of Use that govern your use of the site. Any conflict between the two shall be resolved in favor of the Terms of Use.

 

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